Dib CoffeeFrequently asked
Short answers to what we are asked most. If yours is not here, we are on the phone.
How long after roasting does the coffee ship?
Roasting days are Monday, Wednesday and Friday. An order is made on the next roasting day and handed to the courier the same day; depending on your city and the method, it is with you in 1 to 5 working days.
What size is the box?
Every blend is packed in a 250 g box. You can take up to 12 boxes in one order, and each box is made with the blend you chose.
Do you send it ground?
Yes. Whole bean, or ground to match your brewer: Turkish, espresso and moka pot, or filter — which covers V60, Chemex, AeroPress, French press, siphon, Gina, batch brewer and cold brew.
How do the Academy courses run?
Recorded courses are yours the moment you buy them. Live ones run at the announced time, the countdown is in the app, and each class's recording is added when it ends.
What are the minimum and maximum ratios?
Neither species goes below 5%. You can order 100% arabica, in which case robusta drops out of the blend altogether.
How is payment handled?
Coffee is paid for through the Zarinpal gateway. If you installed the app from Cafe Bazaar, courses are bought through Bazaar's in-app billing.
What if a payment fails?
Nothing leaves your account. If it did, it is back within 72 hours, and your cart and your choices are untouched.
Can I cancel an order?
Until it is roasted, call us and the order is cancelled and refunded. Once it is with the courier, it cannot be cancelled.
Did not find your answer? Ask on the phone; every day, 9am to 7pm.
021-91000000